Terms and Conditions

Please read these Terms and Conditions carefully before using the Vortex PCs Ltd website or placing an order.

By purchasing a custom-built PC or any product from Vortex PCs Ltd (“we” or “us”), you (“you” the customer) agree to the following terms. These terms do not affect your statutory rights under UK law.

Vortex PCs Ltd is a company registered in England and Wales (Company No. 16474994), with its business address at 6 Mallard Way, Dereham, Norfolk, NR19 1FJ, United Kingdom. All sales and services provided by Vortex PCs Ltd are subject to these Terms and Conditions.

Ordering and Contract Formation

Placing an Order: Orders can be placed through our website. You must be at least 18 years old to place an order. Ensure all information you provide (such as your name, billing/shipping address, and payment details) is accurate and complete.
Order Confirmation: When you place an order, we will acknowledge receipt by email. Please note that this initial acknowledgment does not constitute acceptance of your order or a binding contract.
Acceptance and Contract: A binding contract is formed only when your payment has been processed and we send a confirmation that your order is accepted and being processed or has been dispatched. We reserve the right to refuse or cancel any order prior to acceptance, for example, if a product is out of stock, if there is a pricing/error issue, or if we suspect fraud.
Payment Processing: Payment is typically charged at the point of order (see Pricing and Payment below). If we are unable to fulfill your order for any reason, we will inform you as soon as possible and issue a full refund of any sums paid.
Amending Orders: Once a custom PC order is in production, changes may not be possible or may incur additional costs. If you need to amend an order, please contact us immediately and we will advise if the change can be accommodated.

Pricing and Payment

Prices: All prices on our website are in British Pounds Sterling (£) and include UK Value Added Tax (VAT) at the applicable rate. Any delivery charges or additional fees (if applicable) will be clearly shown before you finalize your order.
Accuracy: We make every effort to ensure product descriptions and prices are correct. In the event of a pricing error or omission on our part, we will contact you with the correct price. You will have the option to reconfirm the order at the correct price or cancel it. If we cannot reach you, or if you do not wish to proceed at the correct price, we will cancel the order and refund any payment you have made.
Payment Methods: We accept major credit and debit cards and other payment methods as indicated on our website at checkout. Payment in full is due at the time of order unless we have agreed in writing to an alternative arrangement. We will not begin assembling or dispatching your custom PC until payment has been received in full and cleared.
Security and Fraud Prevention: All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be able to accept your order and will not be liable for any delay or non-delivery. We reserve the right to request additional verification or proof of identity for large or suspicious orders. If you fail to provide the requested information, we may cancel the order for security reasons (with a full refund of any payment made).
Ownership of Goods: All products remain the property of Vortex PCs Ltd until full payment has been received. Ownership (title) of the goods will pass to you once the item is delivered to you and we have received full payment.
Billing Information: By placing an order, you confirm that the payment details provided are yours or that you have permission to use the payment method. If paying by card, the billing address must match the address on file with your card issuer. We are not responsible for any fees or charges (e.g. foreign transaction fees or overdraft fees) your bank or card provider may impose for processing your payment.

Delivery

Delivery Services: We offer free standard delivery across the UK on all custom PC orders (unless stated otherwise for certain remote locations or expedited options). We typically use reputable courier services for shipping. We currently deliver to addresses within the United Kingdom. If you require international delivery, please contact us to discuss options (additional charges and conditions may apply).
Delivery Timeframe: We aim to build, test, and ship custom PC orders promptly. Our typical lead time is approximately 5 days from order confirmation to dispatch for standard configurations, but this can vary based on the complexity of the build and component availability. Estimated delivery dates are provided as a guide only and are not guaranteed. We will do our best to inform you of any significant delays in the assembly or delivery of your order.
Courier and Tracking: Once your order ships, we will email you a dispatch confirmation with tracking information (if available). Deliveries are generally made on working days (Monday to Friday, excluding public holidays) during normal business hours. Please ensure someone is available at the delivery address to receive and sign for the package. The courier may require a signature upon delivery for security.
Packaging: Your PC and any accessories will be carefully packaged to protect them in transit. Please retain the original packaging if possible. In the event you need to return the PC for any reason (for service or under warranty), using the original packaging will help ensure safe transport. If you do not have the original box, you must securely pack the item to prevent damage. We cannot be held responsible for damage caused by inadequate packaging when you return an item to us.
Risk of Loss: The risk of loss or damage to products passes to you once the product is delivered to your address (or to a person designated by you to receive it). Until that point, the responsibility lies with us or the courier. If you notice any external damage to the packaging at delivery, please, if possible, note this with the courier and inform us immediately.
Inspection on Delivery: Please inspect your new PC and any other items upon arrival. If there are any issues such as physical damage or missing items, you must notify us within 48 hours of delivery. This allows us to promptly file a claim with the courier or address any shipping damage. If you do not report shipping damage within 2 days of receipt, we will assume the goods were delivered in good condition.
Failed Delivery Attempts: It is your responsibility to provide an accurate, complete delivery address and to ensure someone is available to receive the delivery. If a delivery attempt fails because no one is available or an incorrect address was provided, the courier may attempt re-delivery or hold the package at a depot. Please follow any instructions left by the courier to rearrange delivery or collection. If an order is returned to us due to repeated failed delivery attempts or refusal, we will contact you for further instructions. We may charge you for any storage, return courier fees, and re-delivery costs incurred due to failed delivery that was not our fault.
Events Beyond Our Control: We will not be liable for delays or delivery failures caused by events outside our reasonable control, such as carrier delays, adverse weather, natural disasters, pandemics, or supply chain disruptions. In such cases, we will do our best to keep you informed and arrange delivery as soon as feasible.

2-Year No-Quibble Warranty

We are proud to offer a 2-year “no-quibble” warranty on all our custom-built PCs, providing you with peace of mind after your purchase. This warranty is in addition to, and does not affect, your legal rights under the Consumer Rights Act 2015 (which provides remedies for faulty goods).

Key features of our 2-Year Warranty:

Warranty Period: The warranty is valid for 24 months (2 years) from the date of delivery of your PC. It covers hardware components and build quality for the entire period. Some individual parts may also carry manufacturer warranties beyond 2 years (see below).
Coverage: This warranty covers any defects in materials or workmanship of the PC’s hardware components provided by Vortex PCs Ltd. In other words, if any hardware component that we installed in your system fails or malfunctions under normal intended use within 2 years of delivery, we will repair or replace it at no cost to you (parts and labour included).
No-Quibble Service: “No-quibble” means we strive to make the warranty process hassle-free. If you encounter a hardware problem, we will not unnecessarily challenge or delay a valid claim. We will work quickly to diagnose the issue and implement a solution, whether that means repairing the faulty part, providing a replacement part, or exchanging the entire unit when appropriate. Our goal is to get you back up and running as soon as possible.
How to Obtain Warranty Service: If you experience an issue with your PC, contact our support team (by phone or email) and provide your order details and a description of the problem. We may guide you through some initial troubleshooting steps to determine if the issue can be resolved remotely (for example, adjusting software settings or reseating a component). If the problem appears to be hardware-related and cannot be resolved remotely, we will arrange for repair of your PC:
- Return for Repair: In most cases, we will ask you to return the PC to our facility for diagnosis and repair. We will provide you with a Return Merchandise Authorisation (RMA) number and instructions on how to safely send the unit back.
- Collection Service: We can collect the PC from you via our courier service if you prefer. Please note: there is a £35 non-refundable collection fee for this service (see “Repair Shipping & Collection Fee” below for details). Alternatively, you may choose to ship the PC to us yourself (at your cost) or deliver it in person if practical.
- Repair and Return: Once we receive the PC, our technicians will diagnose the fault and perform the necessary repairs or component replacements. We will then return the repaired or replacement PC back to you as soon as possible. Return delivery to you after repair is free of charge under the warranty.
Repair Shipping & Collection Fee: If you opt for our courier collection service to pick up your PC for warranty repair, a flat £35 collection fee will be charged. This fee covers the cost of courier pickup and logistics, and it is non-refundable (it is charged regardless of the outcome of the warranty claim). We will inform you of this fee when arranging the RMA. If you prefer not to pay this fee, you may ship the PC to us at your own expense using your chosen carrier. We strongly recommend using a tracked and insured shipping method if you arrange your own delivery. (Note: If the issue is identified and reported very soon after delivery, such as a “dead on arrival” product, we may waive or refund the collection fee at our discretion. However, after the initial period, the fee will apply to all collections for service, even for warranty cases.)
Warranty Exclusions: While our warranty is comprehensive, it does not cover certain situations or items. Examples of what is not covered under the 2-year no-quibble warranty include:
- Accidental Damage or Misuse: Any damage or faults caused by external factors or user action after delivery, such as spills, drops, knocks, improper installation of additional components by the user, or use of the PC outside of normal operating conditions (e.g. extreme temperatures, improper power supply, etc.). Physical damage (cracked components, bent pins, etc.) that occurs after delivery is not covered.
- Unauthorised Modifications: Problems caused by modifications, upgrades, or repairs attempted by you or a third party without our authorization. This includes overclocking or other alterations beyond the system’s design limits (unless the system was sold by us with those modifications and appropriate supporting warranty). If you upgrade your PC with new hardware, this will not void your warranty so long as no damage is caused in the process; however, any new components not installed by us are not covered by our warranty, and any damage they cause to other components may likewise be excluded.
- Software Issues: The warranty covers hardware only. Issues with software, operating systems, or viruses/malware are not covered by our hardware warranty. This includes problems caused by system software corruption, driver issues, or conflicts from software you have installed. (If you purchased your PC with a pre-installed operating system from us, that OS is covered only to the extent that it was correctly installed and functional on delivery. We can often assist with software troubleshooting, but software problems do not qualify for free hardware repairs.)
- Consumables & Accessories: Any consumable parts (for example, printer ink or batteries in accessories) or external peripherals that were bundled or purchased with the PC (monitors, keyboards, etc.) are subject to their own manufacturer warranties and are not covered under our 2-year PC warranty. (Typically, such items have a 1-year standard warranty from their manufacturers, unless stated otherwise.) We will assist you in getting manufacturer support if a peripheral or accessory is faulty, but we are not the warrantor for those items.
- Normal Wear and Tear: General wear from normal usage (for instance, slight noise increase in fans or natural battery capacity decrease in a laptop, if applicable) is not considered a defect. Our PCs are desktops (unless otherwise specified) and generally do not have consumable wear parts, but any components expected to degrade over time under normal use are only covered for failures beyond the typical wear. Cosmetic imperfections that appear over time from use (like minor scratches or discoloration) are not covered.
- Data Loss: Any loss of data or software as a result of a hardware failure or repair process. It is your responsibility to back up all important data before returning your PC to us. While we take care to preserve data during repairs, we cannot guarantee data integrity and are not liable for data loss. (If possible, remove or securely wipe any sensitive data before sending your device in, as we cannot be responsible for your personal data.)
Warranty Claims Procedure: To claim service under warranty, you should:
1. Contact Us: Get in touch with our customer support and provide your order number, purchase date, and a clear description of the fault.
2. Follow Instructions: We may offer technical support or steps to try first. If a return is needed, we will issue an RMA number and arrange the next steps (either shipping instructions or courier collection).
3. Prepare the PC: Before returning, back up your data and remove any personal additions you want to keep (e.g., remove any added secondary hard drive that is not relevant to the fault, if you prefer to keep it). Ensure the PC is packed securely (ideally in original packaging with protective padding). Include all components that might be related to the issue.
4. Repair Timeframe: We aim to inspect and repair warranty returns promptly. Turnaround time can vary, but most repairs under warranty are completed and shipped back within 5-10 working days after we receive the unit, subject to parts availability. We will keep you updated on the status.
5. Return Shipping: We will send the repaired unit back to you at our cost (for warranty repairs). If a replacement product is issued instead of repair, the replacement will be shipped to you at our cost.
No Fault Found: If we examine your returned PC and determine that no hardware fault is present or that the issue is not covered by warranty (for example, a software issue or user-induced damage), we will inform you. In such cases, we reserve the right to charge a reasonable inspection or handling fee, and we will return the unit to you. The £35 collection fee (if you used our courier) will not be refunded in this scenario since it covers the transport service. We can still assist with a repair or solution, but it may be chargeable if not covered by warranty.
Component Replacements: When a hardware component is confirmed to be faulty, we will replace it with the same model or, if that model is no longer available, an equivalent or superior component of equal value and performance. We may use new or refurbished parts for repairs, at our discretion, provided that the performance and reliability are equivalent to new. Replaced parts removed from your system become the property of Vortex PCs Ltd (we may need them for supplier warranty claims or safe disposal).
Manufacturer Extended Warranties: Some components in your PC (such as the graphics card, power supply, or memory) may include manufacturer warranties that extend beyond our 2-year coverage. For example, a graphics card might have a 3-year warranty from its manufacturer. After our 2-year warranty period has elapsed, if a component fails and has remaining coverage from the manufacturer, we will do our best to help you obtain service or replacement from that manufacturer. Any shipping or service costs in that scenario may be the responsibility of the manufacturer or may require your cooperation. We will provide documents or purchase proof as needed to support your claim. (This extends the useful support for your product, but keep in mind that after 2 years, Vortex PCs Ltd itself is no longer directly responsible for free repair unless required by law.)
Duration of Repairs: Any repairs or replacements under the warranty do not extend the original warranty period of the PC. The warranty still expires 24 months from original delivery date. However, if a repair or replacement happens near the end of the warranty, we will typically provide at least a short grace period (e.g. 30 days) on the specific repaired component to ensure the fix was successful.
Out-of-Warranty Service: After the 2-year warranty period, or for damage/issues not covered by warranty, Vortex PCs Ltd can still assist in repairing or upgrading your PC. Such services will be chargeable. We will diagnose the issue and provide a quotation for the parts and labour cost. Any repairs we carry out come with a 90-day guarantee on the work performed or any new parts supplied (or longer if provided by the part manufacturer). For any out-of-warranty repair, you will be responsible for all transportation costs (including the £35 collection fee if you use our collection service). We value our customers and will strive to keep post-warranty repair costs fair and reasonable.

Returns and Cancellation Policy

Custom-Built PCs (Bespoke Goods): Your PC is built to your individual specifications (custom order). Under UK consumer law, custom-made products are exempt from the usual 14-day “cooling-off” cancellation right that applies to standard distance selling of goods. This means once we have started building your custom PC, you cannot automatically cancel the order without our agreement. We are not obligated to accept a return or cancellation for a custom-built PC if you simply change your mind. Please ensure your configuration and order details are correct before finalizing the purchase.
Cancelling Before Dispatch: If you wish to cancel or change your order, contact us immediately. If we receive your cancellation request before we have started assembling your PC or sourcing specific components, we will usually allow a cancellation with a full refund. If assembly or procurement of parts has already begun, we may still allow cancellation, but reserve the right to deduct reasonable costs for work already done or parts purchased specifically for your order. Any such fees will be communicated to you (for example, a restocking fee for custom-ordered components that cannot be easily reused).
Returns for Change of Mind: Once you have received your custom PC, returns for refund or exchange are generally not accepted if the item is as described and free of faults, due to its bespoke nature. In exceptional cases, at our sole discretion, we may agree to take back a custom PC, but this would typically incur a significant restocking fee (to cover the depreciation of used components and the labor involved) and the original delivery and collection costs would not be refunded. Any return would also require the product to be in as-new condition with all original packaging, and would be arranged at our discretion. Important: This scenario is rare and handled case-by-case – please order a custom PC only if you intend to keep it.
Standard Products (Non-Custom): If you purchase any standard, non-customized products from us (for example, a monitor, peripheral, or pre-built accessory that we sell as-is), you have the right as a consumer to cancel the order within 14 calendar days of receiving the item, in accordance with the Consumer Contracts Regulations. To exercise this right, you must inform us in writing (email is acceptable) within the 14-day period. You then must return the product to us, unused and in its original condition with all accessories and packaging, at your own cost. We recommend using a tracked and insured shipping method for returns. Once we receive the returned item in satisfactory condition, we will refund the price you paid for it (minus any delivery upgrade costs if you chose non-standard shipping) within 14 days. If the item is not returned in fully resaleable condition (e.g., missing parts or damaged), we reserve the right to deduct an amount from the refund to cover the reduction in value of the goods.
Faulty Goods / Dead on Arrival (DOA): We strive to ensure your PC arrives in perfect working order. If you believe a product is faulty or not as described at the time of delivery, please notify us as soon as possible. For major faults discovered within 30 days of delivery, you are entitled to a remedy. In line with the Consumer Rights Act 2015, if a hardware fault is confirmed on a new product within 30 days, you have the right to reject the goods and obtain a full refund or request a replacement. In many cases, customers prefer that we repair the item under our no-quibble warranty (since a repair or part replacement can often be done swiftly), but the choice is yours within that initial 30-day window for significant faults. After 30 days from delivery, or for minor issues, we will typically repair or replace the faulty component in accordance with our 2-year warranty policy (see above), rather than offering a refund, in line with your statutory rights.
Returning Faulty Products: If you need to return a faulty or incorrect product, contact us to obtain an RMA and follow the warranty returns procedure outlined in the Warranty section. If the product is confirmed to be faulty or not as advertised, we will cover the return shipping cost or refund your postage costs (or the £35 collection fee, if applicable, only in cases where the fault was present on arrival or soon after). If a returned product is found not to be faulty or the fault is due to an exclusion (e.g. accidental damage), it will be handled as per the warranty exclusion policy (and may be returned to you unrepaired with no refund, or we can repair at cost if you wish).
Refund Method: Any approved refunds will be made to the same payment method you used for the original purchase, unless otherwise agreed. Refunds are typically processed within 7-14 days of the item reaching us (or of us agreeing to the refund, in the case of cancellation before delivery). Please note that while we process refunds promptly, it may take additional time for your bank or card issuer to credit the funds back to your account.
Services and Repairs: If you engage us to perform a service (for example, repairing or upgrading a PC that you already own and was not purchased from us), separate terms may apply to that service which we will provide or agree upon at the time. Generally, service fees are non-refundable once the service has been performed. If you are not satisfied with a repair service provided, please contact us so we can address the issue. Any parts we install during a repair service will have their own warranty (we will inform you of the length, typically 90 days or as provided by the part manufacturer). The £35 collection fee also applies to collection of systems for out-of-warranty repairs or upgrade services and remains non-refundable once the service is completed.
Order Cancellation by Us: In rare cases, we may need to cancel your order. Potential reasons include: the product is discontinued or permanently out of stock and no suitable alternative is available, an obvious pricing error, or we have reason to suspect fraud or unlawful activity. If we cancel an order, we will notify you and provide a full refund of any amount you have paid. We will not be liable for any additional compensation for the cancellation, but of course you are free to re-order once issues are resolved (for example, correcting a payment issue).
Consequences of Cancellation: If an order is cancelled (by you or us) after goods have been dispatched, you have a duty to return them to us (unless directed otherwise) and to take reasonable care of them in the meantime. We may withhold a refund until the goods are returned (or evidence of return is provided). If you do not return the goods or fail to make them available for collection as arranged, we may deduct the direct costs of recovering the goods from any refund due to you.
Exchange Policy: We do not have a general exchange policy for custom PCs (e.g., swapping for a different specification) once built, other than dealing with faults as described. If you have issues with the performance or suitability of your PC, please contact us — we may assist in upgrades or tweaks, but this would be on a chargeable basis unless within the scope of warranty or a prior agreement.
Statutory Rights: Nothing in our returns and cancellation policy is intended to limit your statutory rights. For example, your rights under the Consumer Rights Act 2015 (goods to be of satisfactory quality, fit for purpose, and as described) and the Consumer Contracts Regulations 2013 (cancellation rights for certain purchases) remain in effect as applicable. These Terms and Conditions are designed to comply with and clarify those rights in the context of custom-built computer systems.

Customer Responsibilities and Proper Use

When purchasing and using a Vortex PCs product or service, you agree to the following responsibilities as a customer:

Personal Information: You are responsible for providing truthful and accurate information during purchase and communication with us. This includes ensuring that your name, delivery address, email, phone number, and payment details are correct and up to date. We cannot be liable for issues or delays caused by incorrect information you supplied (for example, a wrong shipping address or an unreadable email).
Setting Up: Upon receiving your PC, it is your responsibility to carefully follow any setup or user instructions provided (either in the included documentation or on our website). This may include steps like removing internal transit packing (if any inside the PC case), connecting the cables properly, and powering on the system as directed. If you are unsure about any setup steps, please refer to our support resources or contact us for guidance before attempting anything that could risk damage.
Operating Environment: Use the PC in a suitable environment. This means keeping the unit on a stable, flat surface and ensuring proper ventilation around it. Do not enclose the PC in a poorly ventilated space or expose it to extreme temperatures or humidity. Use a surge protector or UPS if possible to protect against electrical spikes, as power fluctuations or lightning strikes are beyond our control and can damage electronic equipment (such damage would not be covered by warranty).
Maintenance: Basic maintenance of your PC (such as cleaning dust filters or ensuring fans are free from heavy dust buildup) is advised periodically. We design our systems for long-term reliability, but as a user, you should take reasonable care of the product. This includes not subjecting it to physical abuse and keeping it clean. If you need to open the case to clean or upgrade parts, ensure the PC is fully powered off and unplugged, and follow proper ESD (electrostatic discharge) precautions.
Software and Data: You are responsible for installing and maintaining your software and data. This includes keeping your operating system and antivirus software up to date to protect against malware and viruses, which are not covered by our warranty. Backup your data regularly. Before sending your PC to us for any repair, back up all important files and remove any sensitive personal data if possible. We do not intentionally access your personal files during repairs, but we may need to run the PC and test storage drives which could involve accessing the operating system. We cannot be held liable for the loss of any programs or data. It is good practice to back up data to an external drive or cloud service on a regular basis.
Use in Accordance with Law: You agree to use any products purchased from us in compliance with all applicable laws and regulations. Our PCs should not be used for any illegal activities. Any software we provide (such as an operating system or drivers) is properly licensed, and you agree to the end-user license agreements (EULAs) of those software products. You should not use unlicensed or pirated software on the PC, as this can cause issues and legal problems for which we are not responsible.
Third-Party Hardware/Upgrades: You may install additional hardware (like extra RAM, drives, or expansion cards) into your PC. However, it is your responsibility to ensure compatibility. If you are unsure, contact us for advice to avoid conflicts or damage. During the warranty period, adding or changing components (other than simple user upgrades like plugging in USB devices or using the expansion slots as intended) should be done with caution. If a component added by you or a third party causes a fault, that particular fault may not be covered under our warranty. Also, if you require warranty service, we may ask you to remove any aftermarket components not originally supplied before sending the PC to us (to avoid loss or damage of those extras).
No Unauthorised Repair Attempts: During the warranty term, please do not attempt to repair or troubleshoot hardware issues beyond basic measures (unless instructed by our support). Opening the PC to check connections or replace a part is fine, but attempting complex repairs or taking it to a third-party repair shop without our approval may void your warranty on the affected components. If you believe a component is faulty, it’s best to go through our warranty process so we can track and resolve the issue properly.
Communication: If you encounter any problems or have questions, it is your responsibility to contact us and explain the issue. We’re here to help, but we need your cooperation to troubleshoot effectively. This may involve trying suggested steps or providing us with detailed information about the problem (error messages, behaviors, etc.). Prompt communication helps resolve issues faster.
Return of Loan/Replaced Items: In some cases, we might send you a replacement part to install or a loan unit to use while yours is being repaired (for example, we might send replacement RAM if that’s suspected to be the issue). In such cases, you are responsible for returning the faulty part or the loan unit to us as instructed. We will generally provide a returns label or include this in the process. If you fail to return a part or loan unit that belongs to us, we reserve the right to charge you for that item.
Responsibility for Minors: If you are purchasing a PC for use by a minor (under 18), you as the adult are responsible for supervising the setup and use of the product. We recommend parental controls or supervision for internet access and software use by minors. Vortex PCs Ltd is not liable for any content accessed or any misuse of the computer by a minor.
Indemnity for Third-Party Claims: You agree that if you use the product in a manner that causes harm or legal issues to someone else (for example, using it in a way that infringes another’s intellectual property or causes network interference), you will be responsible for any claims that result. While this is a rare scenario, essentially you agree that we are not responsible for how you use the PC beyond ensuring it works as sold.

In summary, treat your Vortex PC with care and we will support you throughout your ownership. Following the above responsibilities will help ensure your system remains in good working condition and that any support or warranty process goes smoothly.

Limitations of Liability

While we will always do our best to fulfill our obligations and deliver quality products and services, there are certain limitations to our liability to you, as detailed below:

No Liability Without Breach: We are responsible for loss or damage you suffer that is a foreseeable result of our breaching this contract or failing to use reasonable care and skill. However, we are not liable for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen (for example, if you discussed it with us during the sales process).
Personal Injury or Death: Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under law. In plain terms, if something we do negligently causes personal injury, we cannot exclude that liability.
Consumer Goods for Domestic Use: We supply products for domestic and private use. If you use the products for any commercial, business, or re-sale purpose, we will not be liable for any business-related losses. This means we have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity arising from such use. (For example, if you use our PC in a home office or for your job and it breaks down, causing you lost income, we do not accept liability for that lost income. Our liability is limited to fixing or replacing the PC as stated under warranty or contract.)
Indirect or Consequential Loss: Vortex PCs Ltd will not be liable for indirect, special, or consequential losses or damages. This includes, but is not limited to, losses such as the loss of data, loss of software, loss of anticipated savings, or any costs of recovering or reproducing any data or software. You should maintain backups of important data at all times to mitigate this risk. We also will not be liable for any damage to other property or equipment caused by our product beyond the cost of replacing the product itself, except where required by law. (For example, if a component in the PC fails and causes damage to a peripheral device or other connected equipment, our responsibility will generally be to repair the PC under warranty, but not to cover the peripheral.)
Data and Software: As noted, we are not liable for any loss of your data or software. We always recommend you have up-to-date backups. In the event of any fault or repair, the most we may have to do with your software is attempt to reinstall the original factory operating system if necessary. It is your responsibility to reinstall any software and data and to have the necessary licenses. We cannot compensate for time or labor you invest in configuring software or any data loss.
Compatibility and Third-Party Products: We are not responsible for problems caused by third-party products, components, or software that we did not supply. If you connect or install third-party hardware or install software that turns out to be incompatible or causes issues, we will do our best to help, but any resulting damage or issues are not our liability. Similarly, any advice or recommendations we give about third-party products is given in good faith, but we can’t guarantee those products’ performance or suitability and thus assume no liability for them.
Website Information: We strive to ensure that all information on our website (specifications, images, compatibility notes, etc.) is correct and up-to-date. However, slight variations can occur (for example, a newer revision of a hardware component may have minor differences). We are not liable for minor differences between the product as shown or described and the product as delivered, so long as they do not affect the core functionality or value of the product. Images of products are for illustrative purposes; actual product appearance (such as the exact shade of a component or port layout) may vary. Such minor discrepancies are not considered misrepresentation. That said, we guarantee the main specifications (processor model, amount of RAM, storage capacity, etc.) will match what was advertised for your configuration.
Delays and Failures: We will not be liable for any loss arising from delays in production or delivery of the product, where such delays are due to circumstances beyond our control (see “Events Beyond Our Control” under Delivery). While you have the right to cancel with a refund if a delay is unreasonable (as per consumer law), we won’t be additionally liable for costs like hiring a replacement device from another source, etc., due to a delay on our part—except where such liability is required by law. If we fail to deliver products within 30 days of the agreed timeframe (or a timeframe agreed with you), you do have rights to cancel and get refunded, but no additional compensation will be provided aside from the refund unless mandated.
Maximum Liability: Except for the types of liability we cannot limit by law (as noted above), the maximum liability of Vortex PCs Ltd to you for all claims under this agreement, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed the total price paid by you for the goods or service in question. This means our overall financial responsibility to you is capped at what you paid us, for any claim that arises out of the purchase or use of the product (again, excluding personal injury or other liabilities that cannot be capped).
Indemnification: You agree that if you misuse the product or breach these terms in a way that causes harm to us or others, you will indemnify (compensate) Vortex PCs Ltd for any costs, losses or legal fees that result. This clause is primarily aimed at any potential misuse of our website or intellectual property rather than normal use of the PC, but is included to protect us from third-party claims due to actions under your control.
No Waiver: If we delay or fail to enforce any of these terms, it does not mean we have waived our right to do so later. For example, if you miss a payment and we do not immediately chase it up, we still have the right to require payment.
Severability: If any provision of these Terms and Conditions is found to be illegal, invalid, or unenforceable by a court or regulator, the rest of the provisions shall remain in full force and effect. We can agree to modify the offending provision to make it valid, or it will be deemed omitted, but the rest of the contract remains valid.
Statutory Consumer Rights: We reiterate that nothing in these Terms is intended to exclude or limit any legal rights you have as a consumer. In the event of any conflict between these Terms and your statutory rights, your statutory rights will prevail.

Privacy and Data Protection

Personal Data: We take your privacy seriously. When you place an order or contact us, you will provide certain personal information (name, address, contact details, payment info, etc.). We will use this information only for processing your order, delivering the goods, providing customer support, and other purposes as outlined in our Privacy Policy. We handle personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Privacy Policy: Please refer to our Privacy Policy (available on our website) for detailed information on how we collect, use, store, and protect your personal data. By agreeing to these Terms, you also acknowledge our Privacy Policy. If you do not agree with our handling of personal data as described, please do not place orders or use our services.
Credit Card Security: We do not store your payment card details on our servers. Our website uses secure encryption (SSL) for handling sensitive information. Payments are processed through secure, accredited payment gateways. However, no transmission of data can be guaranteed to be 100% secure; you accept that use of our site is at your own risk, though we will always endeavour to protect your data.
Marketing Communications: We will not spam you. We may send you service-related communications (order updates, support replies, etc.). With your consent, we may also send newsletters or promotions from Vortex PCs Ltd, but you can opt out of marketing communications at any time.
Fraud Prevention: We reserve the right to use the information you provide to conduct appropriate anti-fraud checks. This may involve supplying your information to credit reference or fraud prevention agencies, which may keep a record of that information. This is only to verify your identity and prevent fraudulent transactions; we do not run a credit check or affect your credit rating in doing so.
Cookies: Our website uses cookies and similar technologies to provide functionality and analyze performance. Our Privacy Policy or Cookie Policy (on our site) provides more detail on this. By using our site, you consent to our use of cookies as described in those policies.

Governing Law and Dispute Resolution

Governing Law: These Terms and Conditions and any contracts for the purchase of products or services from Vortex PCs Ltd are governed by the laws of England and Wales. This means that the interpretation, and any disputes or claims arising out of these terms (including non-contractual disputes or claims), will be under English law.
Jurisdiction: You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your purchase or use of our products. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. We acknowledge that as a consumer, you may have the right to pursue a claim in the courts of your country of residence.
Complaints: We aim for 100% customer satisfaction. If you have any concerns or complaints about our products or services, please contact our customer support team first, and we will attempt to resolve the issue amicably. Most issues can be resolved quickly through our support channels. We welcome feedback and will try our best to address any problems in line with these Terms and your rights.
Alternative Dispute Resolution: While we do not anticipate unresolved disputes, in the event we cannot resolve a dispute between us, you may be entitled to use an alternative dispute resolution (ADR) service or platform. As a UK consumer, you can seek advice from bodies like Citizens Advice or Trading Standards. Additionally, the European Commission provides an Online Dispute Resolution (ODR) platform for EU consumers (though after Brexit, UK consumers may have limited use of it). Our contact email for disputes is support@vortexpcs.com.
Entire Agreement: These Terms and Conditions, along with your order confirmation and any documents expressly referred to within these Terms, constitute the entire agreement between you and Vortex PCs Ltd regarding your purchase. They supersede any prior agreements or communications. You acknowledge that you have not relied on any representation or warranty that is not set out in these Terms (but this does not limit liability for fraudulent misrepresentation).
Changes to Terms: We may update or revise these Terms and Conditions from time to time. The terms that will apply to your purchase are those in effect at the time you place your order (or as otherwise agreed). If we post new terms on our website, they will not retroactively affect existing orders unless required by law. It’s a good idea to review the Terms each time you order to understand any updates.

By purchasing a product from Vortex PCs Ltd, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you have any questions about these terms, please contact us before placing an order.

Thank you for choosing Vortex PCs Ltd. We appreciate your business and are committed to providing you with a high-performance PC and excellent service. Enjoy your new custom PC!